Refund policy

Refund Policy – OffsetFx

At OffsetFx, we specialize in digital products such as editing assets, presets, and renders. Due to the nature of digital downloads, all purchases are considered final and non-reversible once the product has been delivered.

1. No Refund & No Cancellation

  • All purchases made on OffsetFx are treated as non-reversible once the product has been delivered
  • Once a digital product has been successfully delivered, it cannot be returned, canceled, or refunded
  • By completing a purchase, you acknowledge and agree to this condition

2. Exceptions (Limited Cases)

Refunds will only be considered under the following conditions:

  • You were charged multiple times for the same product due to a technical error

  • You did not receive the product due to a verified system issue from our end

3. Refund Request Process

To request a refund under the above conditions:

  • You must contact us within 2 working days of the purchase

  • Send your request to: Offsetfx.in@gmail.com

  • Include:

    • Order details

    • Payment proof

    • Description of the issue

All requests will be carefully reviewed before approval.

4. Resolution & Processing Time

If your refund request is approved:

  • The refund will be processed within 3 working days

  • The amount will be credited to the original payment method

5. File Issues & Replacement Policy (Important)

If you face any issue such as:

  • Corrupted files

  • Download errors

  • Missing content

We will prioritize resolving the issue by providing a corrected or replacement file, instead of issuing a refund.

6. Customer Responsibility

Before making a purchase, customers are responsible for:

  • Reviewing product descriptions carefully

  • Ensuring software compatibility (e.g., Premiere Pro / After Effects versions)

  • Entering correct email details at checkout

Refunds will not be issued for:

  • Change of mind

  • Lack of technical knowledge

  • Software incompatibility

7. Fraud & Misuse Protection

OffsetFx reserves the right to:

  • Deny refund requests that appear fraudulent or abusive

  • Suspend access to users attempting to exploit the refund system

8. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice.

Continued use of our services implies acceptance of the updated policy.

9. Contact Information

For refund-related queries, contact us at:

Email: offsetfx.in@gmail.com